Privacy policy

his privacy notice for Voyeur Ltd ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at http://www.voyeurunderwear.com, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Engage with us in other related ways, including any sales, marketing, or events

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information?

We do not process sensitive personal information.

Want to learn more about what we do with any information we collect?

Review the privacy notice in full.

How do we process your information?

We process your information to provide, improve, and administer ourServices, communicate with you, for security and fraud prevention, and tocomply with law. We may also process your information for other purposes withyour consent. We process your information only when we have a valid legalreason to do so. Learn more abouthow we process your information.

In what situations and with which parties do we share personalinformation?

We may share information in specific situations and withspecificthird parties. Learn more aboutwhen and with whom we share yourpersonal information.

How do we keep your information safe?

We haveorganizationaland technical processes and proceduresin place to protect your personal information. However, no electronictransmission over the internet or information storage technology can beguaranteed to be 100% secure, so we cannot promise or guarantee that hackers,cybercriminals, or otherunauthorizedthird parties will not be ableto defeat our security and improperly collect, access, steal, or modify yourinformation. Learn more abouthow we keep your information safe.

How do we keep your information safe?

Depending on where you are located geographically, the applicableprivacy law may mean you have certain rights regarding your personalinformation. Learn more aboutyour privacy rights.

How do we keep your information safe?

The easiest way to exercise your rights is bysubmitting adatasubject access request, or by contacting us. We will consider and act upon any request inaccordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

• WHAT INFORMATION DO WE COLLECT?
• HOW DOWE PROCESS YOUR INFORMATION?
• WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOURPERSONAL INFORMATION?
• WHEN AND WITH WHOM DO WE SHARE YOUR PERSONALINFORMATION?
• DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
• HOW LONG DO WE KEEP YOUR INFORMATION?
• HOW DO WE KEEP YOUR INFORMATION SAFE?
• DO WE COLLECT INFORMATION FROM MINORS?
• WHAT ARE YOUR PRIVACY RIGHTS?
• CONTROLS FOR DO-NOT-TRACK FEATURES
• DO WE MAKE UPDATES TO THIS NOTICE?
• HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
• HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WECOLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collectpersonal information that you provide to us.

We collect personal information that you voluntarily provide to us whenyou express an interest in obtaining information about us or our productsand Services, when you participate in activities on the Services, or otherwisewhen you contact us.

Personal Information Provided by You.

The personal information that we collect depends on the context of yourinteractions with us and the Services, the choices you make, and the productsand features you use. The personal information we collect may include the following:

• names
• phone numbers
• email addresses
• mailing addresses
• billing addresses
• debit/credit card numbers
• contact preferences
• contact or authentication data

Sensitive Information.

We do not process sensitive information.

Payment Data.

We may collect data necessary to process your payment if you makepurchases, such as your payment instrument number, and the security codeassociated with your payment instrument. All payment data is storedby Stripe and Paypal. You may find their privacy notice link(s)here: https://stripe.com/it-bg/privacy and  https://www.paypal.com/us/legalhub/privacy-full.

All personal information that you provide to us must be true, complete, andaccurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information— such as your Internet Protocol (IP) address and/or browser and devicecharacteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, ornavigate the Services. This information does not reveal your specific identity(like your name or contact information) but may include device and usageinformation, such as your IP address, browser and device characteristics,operating system, language preferences, referring URLs, device name, country,location, information about how and when you use our Services, and othertechnical information. This information is primarily needed to maintain thesecurity and operation of our Services, and for our internal analytics andreporting purposes.

Like many businesses, we also collect information through cookies andsimilar technologies.

The information we collect includes:

• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification     numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process yourinformation to provide, improve, and administer our Services, communicate withyou, for security and fraud prevention, and to comply with law. We may alsoprocess your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending onhow you interact with our Services, including:

To deliver and facilitate delivery of services to the user. 

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

To respond to user inquiries/offer support to users. 

We may process your information to provide you with the requestedservice.

To send administrative information to you. 

We may process your information to send you details about our productsand services, changes to our terms and policies, and other similar information.

To fulfill and manage your orders

We may process your information tofulfilland manage yourorders, payments, returns, and exchanges made through the Services.

To request feedback. 

We may process your information when necessary to request feedback andto contact you about your use of our Services.

To send you marketing and promotional communications. We

We may process the personal information you send to us for our marketingpurposes, if this is in accordance with your marketing preferences. You can optout of our marketing emails at any time. For more information, see"WHAT ARE YOUR PRIVACY RIGHTS?"below.

To deliver targeted advertising to you.

We may process your information to develop anddisplaypersonalizedcontent and advertising tailored to yourinterests, location, and more.

To protect our Services.

We may process your information as part of our efforts to keep ourServices safe and secure, including fraud monitoring and prevention.

To identify usage trends.

We may process information about how you use our Services to betterunderstand how they are being used so we can improve them.

To determine the effectiveness of our marketing and promotionalcampaigns.

We may process your information to better understand how to providemarketing and promotional campaigns that are most relevant to you.

To save or protect an individual's vital interest.

We may process your information when     necessary to save or protect an individual’s vital interest, such as to     prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only processyour personal information when we believe it is necessary and we have a validlegal reason (i.e., legal basis) to do so under applicable law, like withyour consent, to comply with laws, to provide you with services to enter intoor fulfill our contractual obligations, to protect your rights, orto fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us toexplain the valid legal bases we rely on in order to process your personalinformation. As such, we may rely on the following legal bases to process yourpersonal information:

Consent

We may process your information if you have given us permission(i.e.,consent) to use your personal information for a specific purpose.You can withdraw your consent at any time. Learn more aboutwithdrawing your consent.

Performance of a Contract.

We may process your personal information when we believe it is necessarytofulfillour contractual obligations to you, including providingour Services or at your request prior to entering into a contract with you.

Legitimate Interests.

We may process your information when we believe it is reasonablynecessary to achieve our legitimate business interests and those interests donot outweigh your interests and fundamental rights and freedoms. For example,we may process your personal information for some of the purposes described inorder to:

• Send usersinformation about special offers and discounts on our products and services
• Develop anddisplay personalized and relevant advertising content for our users
• Analyze howour Services are used so we can improve them to engage and retain users
• Support our marketingactivities
• Understand howour users use our products and services so we can improve user experience

Legal Obligations.

We may process your information where we believe it is necessary forcompliance with our legal obligations, such as to cooperate with a lawenforcement body or regulatory agency, exercise or defend our legal rights, ordisclose your information as evidence in litigation in which we are involved.

Vital Interests.

We may process your information where we believe it is necessary toprotect your vital interests or the vital interests of a third party, such assituations involving potential threats to the safety of any person.

In legal terms, we are generally the "datacontroller" under European data protection laws of the personalinformation described in this privacy notice, since we determine the meansand/or purposes of the data processing we perform. This privacy notice does notapply to the personal information we process as a "dataprocessor" on behalf of our customers. In those situations, thecustomer that we provide services to and with whom we have entered into a dataprocessing agreement is the "data controller" responsiblefor your personal information, and we merely process your information on theirbehalf in accordance with your instructions. If you want to know more about ourcustomers' privacy practices, you should read their privacy policies and directany questions you have to them.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission(i.e., express consent) to use your personal information for a specificpurpose, or in situations where your permission can be inferred(i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable lawto process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the     production of records
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We mayshare information in specific situations described in this section and/or withthe following third parties.

We process your personal information for a variety of reasons, depending onhow you interact with our Services, including:

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers,contractors, or agents ("third parties") who perform servicesfor us or on our behalf and require access to such information to do thatwork.Thethird parties we may share personal information with are asfollows:

Advertising, Direct Marketing, and Lead Generation

Google AdSense

Data Backup and Security

Google Drive Backup

Social Media Sharing and Advertising

Facebook advertising, Instagram advertising and PayPalplugins

Web and Mobile  Analytics

Facebook Ads conversion tracking, Facebook Analytics, GoogleAds and Google Analytics

Website Hosting

Shopify

Payment option

Stripe

We also may need to share your personal information in thefollowing situations:

Business Transfers. We may share or transfer your  information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may usecookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons andpixels) to access or store information. Specific information about how we usesuch technologies and how you can refuse certain cookies is set out in ourCookie Notice.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep yourinformation for as long as necessary to fulfill the purposes outlinedin this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessaryfor the purposes set out in this privacy notice, unless a longer retentionperiod is required or permitted by law (such as tax, accounting, or other legalrequirements).

When we have no ongoing legitimate business need to process your personalinformation, we will either delete or anonymize such information, or,if this is not possible (for example, because your personal information hasbeen stored in backup archives), then we will securely store your personalinformation and isolate it from any further processing until deletion ispossible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim toprotect your personal information through a systemof organizational and technical security measures.

We have implemented appropriate and reasonable technicaland organizational security measures designed to protect the securityof any personal information we process. However, despite our safeguards andefforts to secure your information, no electronic transmission over theInternet or information storage technology can be guaranteed to be 100% secure,so we cannot promise or guarantee that hackers, cybercriminals, orother unauthorized third parties will not be able to defeat oursecurity and improperly collect, access, steal, or modify your information.Although we will do our best to protect your personal information, transmissionof personal information to and from our Services is at your own risk. Youshould only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do notknowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 yearsof age. By using the Services, you represent that you are at least 18 or thatyou are the parent or guardian of such a minor and consent to such minordependent’s use of the Services. If we learn that personal information fromusers less than 18 years of age has been collected, we will deactivate theaccount and take reasonable measures to promptly delete such data from ourrecords. If you become aware of any data we may have collected from childrenunder age 18, please contact us at rado@voyeurunderwear.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In someregions, such as the European Economic Area (EEA), United Kingdom (UK),Switzerland, and Canada, you have rights that allow you greater access to andcontrol over your personal information. You may review, change, orterminate your account at any time.

In some regions (like the EEA, UK, Switzerland, and Canada), you havecertain rights under applicable data protection laws. These may include theright (i) to request access and obtain a copy of your personal information,(ii) to request rectification or erasure; (iii) to restrict the processing ofyour personal information; (iv) if applicable, to data portability; and (v) notto be subject to automated decision-making. In certain circumstances, you mayalso have the right to object to the processing of your personal information.You can make such a request by contacting us by using the contact detailsprovided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicabledata protection laws.

If you are located in the EEA or UK and you believe we are unlawfullyprocessing your personal information, you also have the right to complain toyour Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the FederalData Protection and Information Commissioner.

Withdrawing your consent: If we arerelying on your consent to process your personal information, which may beexpress and/or implied consent depending on the applicable law, you havethe right to withdraw your consent at any time. You can withdraw your consentat any time by contacting us by using the contact details provided in thesection "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of theprocessing before its withdrawal nor, when applicable lawallows, will it affect the processing of your personal informationconducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications atany time by clicking on the unsubscribe link in the emails that wesend, replying "STOP" or "UNSUBSCRIBE" tothe SMS messages that we send, or by contacting us using the detailsprovided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists.However, we may still communicate with you — for example, to send youservice-related messages that are necessary for the administration and use ofyour account, to respond to service requests, or for other non-marketingpurposes.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If youprefer, you can usually choose to set your browser to remove cookies and toreject cookies. If you choose to remove cookies or reject cookies, this couldaffect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may emailus at rado@voyeurunderwear.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applicationsinclude a Do-Not-Track ("DNT") feature or setting you can activate tosignal your privacy preference not to have data about your online browsingactivities monitored and collected. At this stage no uniform technologystandard for recognizing and implementing DNT signals hasbeen finalized. As such, we do not currently respond to DNT browsersignals or any other mechanism that automatically communicates your choice notto be tracked online. If a standard for online tracking is adopted that we mustfollow in the future, we will inform you about that practice in a revisedversion of this privacy notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we willupdate this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated versionwill be indicated by an updated "Revised" date and theupdated version will be effective as soon as it is accessible. If we makematerial changes to this privacy notice, we may notify you either byprominently posting a notice of such changes or by directly sending you anotification. We encourage you to review this privacy notice frequently to beinformed of how we are protecting your information.

When we have no ongoing legitimate business need to process your personalinformation, we will either delete or anonymize such information, or,if this is not possible (for example, because your personal information hasbeen stored in backup archives), then we will securely store your personalinformation and isolate it from any further processing until deletion ispossible.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email usat rado@voyeurunderwear.com or contact us by post at:

Voyeur Ltd
Byalo More 11
Sofia 1527
Bulgaria

If you are a resident in the European Economic Area or Switzerland, weare the "data controller" of your personal information. Wehave appointed Radostina Docheva to be our representative in the EEA and Switzerland. You cancontact them directly regarding our processing of your information, by email at rado@voyeurunderwear.com, by visiting https://www.voyeurunderwear.com/, by phone at +359895507158, or by post to:

Byalo More 11
Sofia 1527
Bulgaria

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right torequest access to the personal information we collect from you, change thatinformation, or delete it. To request to review, update, or delete yourpersonal information, please fill out and submit a data subject access request.